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Frequently Asked Questions (FAQ)
Last Updated: December 2025
This FAQ page is designed to provide transparent information regarding our operations at newyorkshelter.com. Our goal is to ensure a seamless shopping experience while adhering to all U.S. consumer protection standards.
- ORDER MANAGEMENT
How can I place an order? To make a purchase, select your desired items, add them to your shopping cart, and follow the secure checkout prompts. Once your transaction is finalized, you will receive an automated confirmation email containing your unique order number from newyorkshelter.com.
Is an account required to shop? No, we offer a guest checkout option for your convenience. However, creating an account allows you to monitor your order status and view your full purchase history.
Can I modify an existing order? Modifications to shipping addresses or item specifications are only possible if the order has not yet entered our fulfillment process. Please contact hotline@newyorkshelter.com immediately if you need to request a change.
How do I cancel my order? Cancellations are accepted only before the order has been processed or shipped. Once the fulfillment phase begins, the order can no longer be canceled, and you must follow our standard return procedure after the package arrives.
- SHIPPING AND DELIVERY
What are the shipping timeframes? We strive for efficient delivery across the United States. Our standard timeline is: Handling Time: 1 to 2 business days (Monday – Friday) Transit Time: 3 to 7 business days (Monday – Friday) Total Estimated Delivery: 4 to 9 business days
Where do you ship? Currently, we provide domestic shipping services exclusively within the United States, covering all 50 states.
Which carriers do you use? We partner with reliable couriers including USPS, UPS, FedEx, and DHL to ensure your package arrives safely.
How do I track my shipment? Upon shipment, a tracking number will be sent to your registered email. You can use this number on the carrier’s website to monitor your package’s progress.
What should I do if my package is marked as delivered but is missing? First, verify the delivery area, check with household members, and contact your local carrier office. Please note that Newyorkshelter is not liable for packages confirmed as delivered by the carrier but subsequently lost or stolen.
- RETURNS AND REFUNDS
What is your return policy? We offer a 30-day return window starting from the date of delivery. Items must be in their original, unused condition with all packaging intact.
How long does the refund process take? Once we receive and inspect your returned item (typically 1 to 2 business days), we will initiate a refund. Depending on your financial institution, it generally takes 1 to 2 business days for the funds to appear back on your original payment method. The total process is usually completed within 5 business days.
Are there items that cannot be returned? Yes. Items that show signs of wear, washing, or damage, as well as products marked as “Final Sale,” are not eligible for return.
- PAYMENT INFORMATION
Which payment methods are accepted? We accept all major credit cards including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay, Google Pay, Shop Pay, and PayPal.
Is my payment data secure? Absolutely. newyorkshelter.com utilizes SSL encryption and PCI-compliant processing. We do not store your sensitive credit card information on our servers.
When will I be charged? Your payment method is charged at the moment the order is successfully placed.
- COMPANY POLICIES AND LEGAL
Are your policies compliant with U.S. law? Yes, all operational policies on newyorkshelter.com are drafted to comply with United States e-commerce regulations and data privacy standards.
How is my personal data handled? Your data is used solely for order fulfillment, fraud prevention, and improving our service. We do not sell your personal information to third parties.
Who owns the content on this site? All logos, designs, and imagery are the exclusive intellectual property of Newyorkshelter. Unauthorized use is strictly prohibited.
- CONTACT INFORMATION
If you have any questions that were not addressed above, please reach out to our dedicated support team.
Store Name: Newyorkshelter
Website: newyorkshelter.com
Email: hotline@newyorkshelter.com
Phone: +1 (344) 772 0935
Physical Address: 4120 Pintail Ln, Colorado Springs, CO 80918, United States
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST