Terms & Conditions

Terms and Conditions

Last Updated: December 2025

Welcome to newyorkshelter.com. These Terms and Conditions constitute a legally binding agreement between you and Newyorkshelter. By visiting our website or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms. Please read these Terms and Conditions carefully before accessing our website.

1. GENERAL OVERVIEW

This website is operated by Newyorkshelter. Throughout the site, the terms “we,” “us,” and “our” refer to Newyorkshelter. We provide this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and policies stated here.

2. ELIGIBILITY AND USE OF SERVICE

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our Service. Any breach or violation of these Terms will result in an immediate termination of your access to our services and the potential cancellation of any pending orders.

3. ACCURACY OF PRODUCTS AND PRICING

We make every effort to ensure that product descriptions, imagery, and pricing on newyorkshelter.com are accurate. However, Newyorkshelter does not warrant that product descriptions or other site content are entirely error-free. We reserve the right to modify prices or discontinue products at any time without prior notice. If a pricing error is discovered after an order is placed, we will contact you to either confirm the order at the correct price or cancel the order for a full refund.

4. BILLING AND PAYMENT SECURITY

We accept major credit cards (Visa, MasterCard, American Express, Discover) and other secure payment methods as displayed at checkout. You agree to provide current, complete, and accurate purchase and account information for all transactions. By submitting an order, you authorize Newyorkshelter to charge the total order amount, including any applicable taxes or shipping fees, to your selected payment method.

5. SHIPPING AND DELIVERY TERMS

All orders processed at newyorkshelter.com are subject to the following timelines:

• Handling Time: 1 to 2 business days.
• Transit Time: 3 to 7 business days for domestic shipping within the United States.
• Shipping Fees: We maintain transparent shipping rates as specified during the checkout process. Newyorkshelter is not responsible for delivery delays caused by shipping carriers, severe weather, or incorrect address information provided by the customer.

6. MODIFICATIONS AND CANCELLATIONS

To modify or cancel an order, you must contact hotline@newyorkshelter.com immediately. We can only process cancellations for orders that have not yet entered the fulfillment or shipping phase. Once an item has been dispatched, the order cannot be altered, and you must follow our standard Return Policy once the package arrives.

7. RETURN AND REFUND POLICY

Newyorkshelter offers a 30-day return window for all eligible products. To qualify for a refund, items must be in their original, unused condition with all packaging and tags intact.

• We provide Free Returns for all eligible items to ensure customer satisfaction.
• Once a return is inspected and approved, the refund will be processed within 5 business days.
• All refunds are issued exclusively to the original payment method used at the time of purchase.

8. PROHIBITED CONDUCT

Users are prohibited from using newyorkshelter.com or its content for: (a) any unlawful purpose; (b) soliciting others to perform illegal acts; (c) infringing upon our intellectual property rights; (d) uploading viruses or malicious code; or (e) collecting the personal information of other users.

9. LIMITATION OF LIABILITY

Newyorkshelter shall not be held liable for any injury, loss, claim, or any direct or indirect damages of any kind arising from your use of this website or the purchase of our products. Our total liability to you for any claim shall not exceed the purchase price of the specific items bought.

10. GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.

11. CONTACT INFORMATION

For questions regarding these Terms and Conditions, please contact our official support channels:

Store Name: Newyorkshelter 

Website: newyorkshelter.com 

Email: hotline@newyorkshelter.com 

Address: 4120 Pintail Ln, Colorado Springs, CO 80918, United States 

Phone: +1 (344) 772 0935 

Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)